FAQ

What is HeroDogBox?

  • HeroDogBox is a subscription dog box company focused on providing treats and toys that our customers will love! This involves doing countless hours of research to find quality products that are healthy and fun for your HeroDog! In addition to providing the best products to our customers, HeroDogBox is committed to improving the lives of shelter/rescue dogs and helping them find their forever homes.

Why should I join HeroDogBox?

  • HeroDogBox is a great company!  We focus on helping shelter/rescue dogs find quality forever homes!  You get to see the actual dogs your HeroDogBox benefited!   Also, there is a huge cost savings involved with purchasing a HeroDogBox.  The average value of a HeroDogBox is $50 worth of quality treats, toys, and fun products!

What kind of items are included in a HeroDogBox?

  • Healthy treats, fun toys, and quality products! We strive to provide the best products available in the pet industry.

How many items are included in a HeroDogBox?

  • We include 4-5+ items in a HeroDogBox.  Only the highest quality treats, fun toys, and innovative dog products will be showcased in our boxes!

How do I join HeroDogBox?

  • It’s easy! Click this link: Join Now

Where are the treats made?

  • All of the treats provided in a HeroDogBox are made and manufactured right here in the USA!  They are all the highest quality treats available on the market.

How do I update my billing information?

  • You can update your billing information my logging in to your account from the homepage.

Why was my subscription renewed?

  • HeroDogBox is a subscription based service. You can cancel your subscription anytime by logging into your account from the homepage and selecting delete subscription. If you have any questions, please contact support@herodogbox.com

When will I be billed?

  • We You will be billed for your full plan immediately upon signup. Your plan will automatically renew (unless you decide to cancel prior to renewal) and your renewal billing will occur on the 3rd of the month following the last delivery of your current plan

Can I gift a HeroDogBox subscription?

  • Absolutely!

When will I receive my HeroDogBox?

  • If you ordered your HeroDogBox before the cutoff date (10th of each month) your HeroDogBox will be mailed out on the 20th of the month. If you ordered after the 10th of the month your box will be shipped the following month. Depending on your location, you can expect to receive your box within 5 to 10 days after shipment.

Are there shipping fees?

  • HeroDogBox offers FREE shipping to the continental USA (48 states).

How do I change/cancel my subscription?

  • Please refer to the login page on the homepage. Or click here: My Account

What’s your cancellation policy?

  • We would hate to see you leave us!  However, you can cancel your HeroDogBox subscription at any time.  Just email support@herodogbox.com with your full name and we will take care of it.

What charities do you donate to?

  • We donate to several different shelters and rescues every month. In each box we showcase which dog your HeroDogBox helped benefit.